Terms of Service

Last Updated: 08/03/2025

Welcome to USA Supplies. By accessing or using our platform, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.


1. Overview

USA Supplies is a community-powered platform providing roofing and siding materials at wholesale prices through a streamlined online system. These Terms govern your use of our website, products, services, and any interactions you have with our company.


2. Eligibility

To use our services, you must:

  • Be at least 18 years old

  • Be a licensed contractor or representative of a contracting company

  • Provide accurate and up-to-date information during registration


3. Registration & Account Security

  • You must create an account to access pricing, build quotes, and place orders.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to notify us immediately if you suspect unauthorized access to your account.


4. Pricing & Quotes

  • All registered users receive the same flat-rate wholesale pricing. No pricing tiers or volume-based discounts are offered.

  • Quotes are based on real-time inventory and market rates.

  • Prices are subject to change without notice, but confirmed orders will not be affected.


5. Orders & Payment

  • Orders are typically processed immediately after payment confirmation.

  • Secure payment links are sent via email and SMS.

  • Accepted payment methods: Visa, MasterCard, Discover, American Express, and Apple Pay.


6. Delivery & Shipping

  • Delivery options include rooftop, ground-level, or pickup (if available).

  • Same-day or next-day shipping is available for in-stock items ordered before 2 PM local time.

  • Delivery dates are based on availability and are not guaranteed.


7. Returns & Order Issues

  • Returns are only accepted for eligible, unopened, and unused items.

  • All return requests must be submitted within 48 hours of delivery.

  • Issues like shortages or damaged materials must be documented on the delivery receipt and reported within 48 hours.


8. SMS Communications & Consent

By opting into SMS communications, you agree to the following:

8.1 SMS Consent Communication

  • Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

8.2 Types of SMS Communications

If you have consented, you may receive SMS messages related to:

  • Order confirmations and updates

  • Delivery reminders

  • Account or billing notifications

  • Promotions, offers, or referral program updates (if applicable)

Example:

“USA Supplies: Your delivery is scheduled for 2PM tomorrow. Reply STOP to opt out.”

8.3 Message Frequency

  • Message frequency may vary depending on the type of communication.

  • Example: “You may receive up to 2 SMS messages per week regarding orders, account status, or promotions.”

8.4 Fees for SMS Messaging

  • Standard message and data rates may apply, depending on your carrier’s plan.

  • Fees may vary if messages are sent internationally.

8.5 Opt-In Method

You may opt into SMS messages through:

  • Verbal consent during a phone conversation

  • Submitting an online form

  • Checking the SMS consent box during registration

8.6 Opt-Out Method

You may opt out at any time by:

  • Replying “STOP” to any SMS message

  • Contacting us directly to request removal

8.7 Help

If you are experiencing issues, you can reply with “HELP” for assistance.

For further support, contact us directly at support@usa.supplies or call (800) 828-2578.

8.8 Standard Messaging Disclosures

  • Message and data rates may apply.

  • Message frequency may vary.

  • Reply “STOP” to opt out or “HELP” for assistance.

  • See our [Privacy Policy] and [Terms and Conditions] for more details.


9. Community Guidelines

  • USA Supplies operates as a contractor-powered platform.

  • We value transparency, respect, and cooperation.

  • Users who abuse the platform or engage in dishonest practices may be suspended or removed.


10. Intellectual Property

All website content, logos, text, graphics, and software are the property of USA Supplies and may not be used without written consent.


11. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Delivery delays, third-party logistics issues, or product availability constraints do not constitute grounds for liability.


12. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of the platform after changes constitutes acceptance.


13. Contact Us

For questions regarding these Terms:

📧 Email: support@usa.supplies

📞 Phone: (800) 828-2578

🏢 Address: 8 Campus Dr, Parsippany, NJ 07054